Today’s enterprise is faced with an overwhelming array of communications possibilities that often hinders internal productivity and irritates customers. Despite this fact, employees are expected to be responsive, sales-oriented and productive, regardless of whether they are working remotely, traveling or visiting customers. Change is critical and it's about employing technology in order to optimize results – bringing the surge of communication under control, resulting in better use of company time, human resources, and revenue opportunities. A key component in facing the communication challenge is enabling employees to manage communications efficiently and effectively. Siemens has the answer: OpenScape ComAssistant.